XL Call Center becomes a mainstay close to customers : WaMod

XL Call Center becomes a mainstay close to customers

At the end of 1996, there was the first private company in Indonesia to establish a mobile phone service together with XL call centers. It was formerly called PT Excelcomindo Pratama Tbk. A private company that could become one  of Telkomsel’s competitors at the time as the mainstay of the government or commonly referred to as BUMN.

Even if they are private, they can at least become competitors of state-owned companies that are more dominant in society and can be touched in various places. In the past, when phones and sms were still used to communicate, the main factor that made society or the user comfortable was the presence of signals. In terms of signal, the XL is also basically strong in any location.

XL call centers are usually owned and provided by this company. Since their users are very global and have no known existence, they must be touched with a centralized service. So that they can find out what obstacles in the  field or problems their users still encounter in order toevaluate their products in the future.

Because a product and a company when established definitely needs a lot of criticism and input from its users. So in this way, it is hoped that in the future it will be able to be even better and can liven up the competition for mobile telephony services in Indonesia, which is still mostly dominated by state-owned companies in the form of Telkom as a provider of mobile phone networks.

Xl call centers are also expected to be one of the bridges for businesses and users when it comes to communicating and doing marketing. Because that way, people everywhere can be touched and get an understanding of promotions and what are the interesting products of this company. So it is expected to be able to solve exact problems.

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Början av PT XL Axiata Tbk

A company if it has publicly listed its shares and financial statements if it is in Indonesia on the Indonesia Stock Exchange, the company’s existence is certainly no joke and could become one of the pioneers in the industry it is engaged in. They deserve to be appreciated in terms of their achievements because theycan provide their wish report publicly and then be available to everyone.

Initially, this company was more accurate in October 1996  , and then was called PT Excelcomindo Pratama Tbk. Over time, with better performance and being able to reach and be used by all circles  of Indonesian society, they began to expand their activities to further expand the name of this company, of course, by presenting XL call centers.

In 2013, a breakthrough was made by this company by being able to make an acquisition of one of Axis Telekom’s products or companies. They made this acquisition with several important treaty posts in it. On the other hand, they also work with several companies outside Indonesia that have made their names.

They conducted the collaboration with Saudi Telecom Company or STC for short and Teleglobal Investment BV. They are very willing to pay some of the debts as well as the obligations of this axis itself. So that way they will have two superior products, namely XL itself as an old product and Axis as their new supplier but still provide XL call centers.

Purpose of the call center

Call centers are truly indispensable for any business today. They need a centrally integrated system as a solution for their users who want to deliver to the obstacles that hit them. So that everything related to solving problems with obstacles can be overcome centrally right away.

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The presence of XL call centers is very important for this company.  Especially after the shoulder acquisition process, their performance is very much tested here. This shrub product is more crowded and is often used by the wider community so that tidak rarely arises much trouble. The call center eventually became their mainstay.

Meanwhile, if the company wants to make a promotion to their customers, they can also use this call center as their contact.  Because it feels that this system can reach all levels of its users in any location, especially in Indonesia. So that everything can really be done centrally.

From there, the attraction  of  the community with the provision of  XL call centers becomes  one of safety and comfort for themselves.   They are not troublesome to complain when they encounter various problems.  Because CS is also very friendly and loose. Everything is done for the convenience of customers and the good name of the company is maintained.

In-house call center for companies

This company also pays attention to all forms of communication from its employees or employees.  In addition to providing a help center for customers, they also provide access to internal corporate communications for their employees. So that communication can be very close and can be done at any timeduring office hours between an  employee or superior and a subordinate.

This service can also be one of the company’s ways of covering all kinds of communications that they are not familiar with. XL call centers in addition to being useful to customers also have great importance for their employees.  For the company, it also has a great impact, especially its communication. Because companies, especially management, can find out what employees are talking about and communicating.

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Communication between employees is really verynecessary ina company. Just like a team, communication determines an advancement for PT XL Axiata Tbk.   The main service   or product is digital or mobile, so communication is the most important thing. So it must also be applicable within the own company.

The company is expected to be their mainstay in navigating the fierce competition in this industry by presenting the XL call center  as a complaint center.  Because when still using or after using this product, it is hoped that consumers will have a positive impression and be able to become a tool for the company to grow and grow.

Advantages of using XL Network

After navigating Indonesia’s market share from 1996 to 2021, they have provided a variety of mobile phone services that can become a fulcrum for the public to access the internet in their daily lives. The advantage is considered to be in accordance with the package priceset by this company in competition with other suppliers.

Then there are other advantages in the form of speed and signal stability in their mobile phones when using prime from XL itself. Because there are already many 4G LTE networks in different cities with an additional 1,800 spectrum after acquiring Axis, making it very stable and accessible anywhere while   still presenting  XL call centers as a solution.

The hope is that with the presence of PT XL Axiata Tbk, which has been established for a long time in Indonesia, it will be able to become one of the best providers of mobile phone network services even from the private sector. So that people have a lot of choices when it comes to deciding the setting to use which provider and can complain about the problem at the XL call center.

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