Why is contacting an Airasia call center so important? : SoalSekolahmu


Even though nowadays everything is digital, contacting the airasia call center is still very important. There will be various bad possibilities if someone does not contact him when booking a plane. Airasia itself is one of the largest airlines in Indonesia.

The scope is very wide, reaching all regions of Indonesia. If someone is new to this airline, confusion must be felt. Besides the fact that there are so many features, each airline has its own features. This obviously makes the experience of the previous airline little used.

This is where the airasia call center becomes very important. With its existence, various problems can be solved. However, there is a problem among Indonesians. The problem lies in the reluctance to contact him. In fact, it offers many advantages. It would be better to get to know him more first.

Brief explanation of the call center provided by Airasia

The existence of a call center is designed as a way to provide information. In fact, nowadays, the need for this information can be represented by various media. The media themselves are very varied such as social media to websites. However, the existence of call centers has a slightly different function.

When information is provided through the Website, the information is only one-way. This condition obviously cannot be changed because both are indeed media that serve as an explanation of a subject. However, different things will be felt when information is provided by the call center.

When information is provided by a call centre, the communication provided is in two directions. Thanks to two-way communication, customers will be able to get the information they need faster. Different things will obviously be felt if the information is searched on the website.

On the website it is possible that the owner presents as much detailed information as possible. However, customers should look for it first among the many contents of the website. This condition is even more important when talking about airasia call centers. Airasia is an aviation airline.

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Today, aircraft themselves are the type of transport with the highest level of complexity. Therefore, the information it has is also very voluminous. It will be difficult if you have to find the necessary information manually on the website. It will take a long time.

Why you should contact him when you want to fly

In addition to the ease of obtaining information, there are other reasons why you should contact the airasia call center. This reason is related to convenience when getting an answer. As a customer, you have the right to get the best service from the airline.

Airasia itself understands this. It’s very different when you contact directly by searching for answers through the website. Everyone will obviously be more comfortable when communication is two-way. Therefore, be sure to contact him when you encounter any problems.

Another reason why you need to contact the airasia call center is related to the satisfaction of the answers obtained. When you don’t contact CS, the real answer is possible. The answer can be obtained from a friend or through an explanation of the website that was found.

However, there is a difference when getting the answer directly from the CS. Cs definitely gave a complete and accurate answer. With her, nothing will miss the explanation given. In addition, call center agents are very experienced people in customer service.

Therefore, they have fully understood the problems that customers often face. When you encounter a problem, they can provide additional explanations beyond the main explanation. The additional explanation is certainly always related to the problems encountered and based on his experience as a CS.

Bad things you might experience if you don’t contact him

There are bad things that can be experienced by not contacting the airasia call center. One of the bad things is that it is likely that it will not leave because the airline is full. Each airline strongly advises users to book in advance. However, sudden thefts are indeed inevitable.

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This is because some people often make schedules abruptly. Because the booking process is carried out suddenly, it is normal for the airline to be in perfect condition. By contacting the call center, you may still be able to leave even if the conditions are met. Leaving here does not mean harming other customers.

However, a CS already understands so much about the world of aviation. That said, you might receive advice on the nearest airport if the planned airport is full. Although the airport is different, the possibility of being punctual is still there. That’s because, CS will advise you to leave early.

If the recommended airport is closer, this method can also reduce the costs that need to be incurred. This is because road trips are much cheaper than air travel. In addition to this, another bad possibility that can be experienced by not contacting the airasia call center is ignorance of the promo.

Air Asia itself always provides large amounts of promotions to its customers. By using these promotions, you can reduce costs in a very large amount. By contacting the call center, this promo can be known. Naturally, this becomes a huge advantage.

How to contact him turned out to be very easy

Contacting the airasia call center is not a difficult question. This is because, his contacts are always turned on for 24 hours. But please note that airasia no longer provides telephone services. Indeed, the telephone service has been closed since 2019. With this, every phone number spread on the Internet is no longer active.

As the main means of communication, airasia makes Twitter a means of communication. You can contact him by phone by contacting the account [@AVA_AirAsia]. This is the best means of communication that can be made. When you contact the account, the communication will be made directly to the staff.

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In fact, in addition to Twitter, communication can also be done via Facebook Messenger. However, when communicating via Facebook, direct contact with staff will not be obtained. this is because messages sent via Facebook will only be answered by the robot. The difference in the quality of the response is certainly very obvious.

Also provided communication via Whatsapp and live chat

In fact, in addition to Twitter, WhatsApp can also be used as an option for other airasia call centers . In Indonesia itself, WhatsApp is indeed the most popular social media. Therefore, it is the most relevant means of communication for Indonesians. In fact, when contacting via WhatsApp, the robot is the main answering machine.

But in addition to the robot, airasia staff is also provided who will answer questions via WhatsApp. With the existence of these personnel, the answers obtained must be very satisfactory. In fact, there is also a live chat feature that the staff responds to.

However, this live chat feature has its drawbacks in terms of speed. When using live chat, you have to wait until the staff is available to answer questions. It takes a long time. For this reason, it will be more effective if you use Twitter or WhatsApp.

Judging by the convenience, be sure to contact him first before ordering. Don’t even let yourself be hurt just because you’re reluctant to do this easy thing. Remember that contacting the airasia call center is for your own benefit. So, always take advantage of the airasia call center when you have problems and questions.